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Tuesday, Feb 20, 2018
Client & Family Ratings Earn Home Helpers Best of Home Care® Endorsement
CINCINNATI – February 20, 2018 – Home Helpers, the leader in in-home care, has earned the endorsement of Home Care Pulse, a prestigious independent ratings organization. The Home Helpers national network was named Home Care Pulse Endorsed National Provider and Best of Home Care Endorsed National Provider based on client and family satisfaction scores gathered by the organization. The endorsement means that Home Helpers is ranked among a small handful of in-home care providers across the country who have proved their ability to provide an exceptional working experience to Caregivers and to deliver the highest quality care to clients.
“The titles of Home Care Pulse Endorsed National Provider and Best of Home Care Endorsed National Provider are given only to a select number of organizations who have set a high standard of care across their organization,” Home Care Pulse CEO and Founder Aaron Marcum said in a letter announcing the selection. “Your company has ranked among these few providers, and we celebrate your excellent work this year.”
Emma Dickison, CEO of Home Helpers, cited the recognition as among the most important not only to Home Helpers but also to the families they serve in forty-three states across more than 900 communities. “It’s more than an industry award because it’s based on the feedback of our current client families,” she said. “Home care and Home Helpers are about people and to see the impact we have on the lives of our families is incredibly gratifying.”
Best of Home Care award-winning providers have contracted with Home Care Pulse to gather feedback from their clients and Caregivers via live phone interviews each month. Because Home Care Pulse is an independent third-party company, they are able to collect honest and unbiased feedback. These award-winning providers have received the highest satisfaction scores in areas such as professionalism, compassion of Caregivers, training, and client/Caregiver compatibility.