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Monday, Sep 14, 2020
Batteries Plus: A Tech Company That Happens To Sell Batteries
You know us as the go-to source for batteries, light bulbs, key fobs and cell phone repair. What you might not know is just how much we invest in new technologies.
Batteries Plus supports its franchisees with the latest in proprietary technology, plus we’re constantly rolling out new resources to remain on the cutting edge.
Here’s just a small sampling of the many systems our franchisees have at their fingertips.
One of the core technologies we provide you with is our cutting edge POS system ProSource. ProSource represents over 30 years of engineering solutions and puts the accumulated wisdom of our entire system at your fingertips, making you an instant expert.
Looking for the right battery for a 2017 Chevy Equinox?
ProSource will find it. Need help providing a business with a commercial quote? ProSource has the answer. In addition to providing an exhaustive database of everything we sell, it also records customer information and provides employees with upselling and cross-selling suggestions to help you drive additional revenue.
Franchisee David Harshfield described ProSource as “an essential part of the business for everything we do. Having customer information in one easy-to-use system helps connect customers with exactly what they need.” Bob Kaplan summed up the benefits of ProSource with the following, “Having a research tool like this integrated into our systems is amazing. The fact that corporate supports the further improvement of ProSource and solicits franchisee feedback helps make my job a whole lot easier.”
Once you become a franchisee, you’ll gain access to our training platform empowerYOU. Launched in February of 2019, empowerYOU provides an interactive learning experience that helps you build the knowledge and skills you’ll require through a combination of virtual classroom training, guided experiences, webinars and more.
The benefits of empowerYOU are ongoing and continue long after you’ve opened your store with material designed to help both you and your employees push their knowledge even further. This includes the opportunity to earn mini degrees in a number of valuable areas, including device repair, lighting and customer service skills that can help improve your store’s performance and boost revenue.
Another invaluable resource that we recently launched is our customer experience platform. This resource enables owners to connect with their customers like never before by providing a platform for direct customer feedback.
Owners can chart the feedback they receive to help drive targeted actions that improve customer experience. The program also features invaluable reputation management tools that enable you to reach out to customers directly, including templates to help you craft the perfect message.
David Harshfield said that, “what is really helpful is how it makes the reviews easier to manage. You can see what they bought, who worked with the customer. It gives you a real firsthand look at how your store is delivering on customer service and helps you understand where you can coach your employees to be better.”
All of these tech resources are part of your initial investment and will help to guide you on your journey as a franchise owner. We currently have territories available in all 50 states and internationally, making it the perfect time to invest in your future.